Refund Policy

Refund & Returns Policy

Last updated: September 2026

At Clearance Kenya, we want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.

1. Eligibility for Returns

• Items may be returned within 7 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

• Items that have been opened, used, or tampered with.
• Products damaged due to misuse or improper handling by the customer.
• Sale or clearance items marked as “final sale”.

3. How to Initiate a Return

Contact us via WhatsApp at +254751338975 or email info@clearance.co.ke within 7 days of receiving your order. Include:

• Your order number.
• Reason for return.
• Photos of the item if it is damaged or defective.

We will provide you with return instructions and a return address.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 3–5 business days via the original payment method (M-Pesa, card, or bank transfer).
• Return shipping costs are the customers responsibility unless the item is defective or incorrect.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@clearance.co.ke.

6. Late or Missing Refunds

If you have not received your refund after 5 business days, please first check your bank or M-Pesa account, then contact us at info@clearance.co.ke.

7. Contact Us

For any questions about our refund policy, WhatsApp us at +254751338975 or email info@clearance.co.ke.